One Year Later: AI Underwriting & Consumer Lending Performance During the Pandemic


One year after the peak of COVID-related portfolio stress, we can now look back and answer a key question: How did AI-enabled underwriting models perform in a time of uncertainty?

Watch the recording with Customers Bank and Upstart to:

  • Discover how consumer loans originated before the pandemic have performed through a year of economic uncertainty
  • See how AI credit decisioning models held up against traditional credit models during a period of societal and economic stress due to the pandemic
  • Hear how Customers Bank has been growing their consumer loan portfolio while managing risk appropriately during the pandemic
  • Learn new methods to put excess deposits to work, manage risk, and increase loan originations in the “new normal” from an industry veteran


Jeff Headshot Round

Sam Sidhu
Vice Chairman & COO
Customers Bank

Jeff Keltner
SVP Business Development