--- title: "One Year Later: AI Underwriting & Consumer Lending Performance Through COVID Replay" description: Discover how Customers Bank partnered with Upstart to grow their consumer loan portfolio while managing risk appropriately during the pandemic --- [![Upstart](https://info.upstart.com/hubfs/raw_assets/public/Upstart_July2020/images/Upstart-Logo.svg "Upstart")](https://www.upstart.com/for-banks) ###### for LENDERS Menu - [Borrow](https://www.upstart.com/for-banks?__cf_chl_captcha_tk__=d0039b4379d622e9209d7dae2a03b74e53270785-1595174109-0-AfLvz4flojTdtS1mi0_fiepzmRnVfAMhN9m_d02h6Ri15ybRHiLkGRsF21RjlSj9x5z-Xs2XKyNhzWq6_8hcMXmABHenX2avxVkHbdKjak5vh6oK3QuaHizeDSza1U3Se5rsu7UaC6-QntwnGIX3bphjQyrGUivi9mHwEwCYHv7AupOFrBFtvs1t8kWlNJigFoJgUBIHeS7ciG1NhYnTAqKLNb5nN7jxvQTZNqoYzVB01dBHLgdtgtU-qYkyuO0hx-5pHStsD8cmrwGQ4Oxt8gCNc8vgVpb2awt_VEa5Uqhj8MUrzCseZC90_ggaR5oPaKuODzzLGTT24pJi3tN6cMzL6dUZleMySESSj5W8EAXqym4FfjlWMgzByx4LsXo9lI1mJoemNL1ZnuKCF_eWRtzTo-GcasODGoaTI9--jeiZoXDbD0rooFhM0RyXCeOdM4fxWL5h1i0U0zjNH3D34O78Mi1YROOcq_lLURKXA8170_dpHDrzJ8r0drWXhbYEEGT4z4MjYGdlGzBl7GtHdQjrl4ZBqTTR2z8XyCn10ChE_HErA-sKxC8oFhAcES1M7Q#) - [Personal Loans](https://www.upstart.com/personal-loans) - [Credit Card Consolidation](https://www.upstart.com/credit-card-consolidation) - [Debt Consolidation](https://www.upstart.com/debt-consolidation-loans) - [Home Improvement Loans](https://www.upstart.com/home-improvement-loans) - [Medical Loans](https://www.upstart.com/medical-loans) - [Wedding Loans](https://www.upstart.com/wedding-loans) - [Moving Loans](https://www.upstart.com/moving-loans) - [Check Your Rate](https://www.upstart.com/funding_form) - [For Lenders](https://www.upstart.com/lenders) - [For Dealers](https://www.upstart.com/dealers) - [About](https://www.upstart.com/about) - [Log In](https://www.upstart.com/login) - [Overview](https://www.upstart.com/lenders/) - Solutions - Personal Lending - [Upstart-Referred](https://www.upstart.com/lenders/personal-lending-referral-network/) - [Lender-Branded](https://www.upstart.com/lenders/personal-lending-lender-branded/) - Auto Lending - [Auto Retail](https://www.upstart.com/lenders/auto-retail-lending/) - Auto Refinance - [Upstart-Referred](https://www.upstart.com/lenders/auto-refinance-referral-network/) - [Lender-Branded](https://www.upstart.com/lenders/auto-refinance-lender-branded/) - [HELOC](https://www.upstart.com/lenders/heloc/) - [Member Cross-sell](https://www.upstart.com/lenders/umc/) - [Customers](https://www.upstart.com/lenders/partners/) - [Services](https://www.upstart.com/lenders/services/) - [Compliance](https://www.upstart.com/lenders/regulatory-compliance/) - [Regulatory Compliance](https://www.upstart.com/lenders/regulatory-compliance/) - [Fair Lending](https://www.upstart.com/lenders/regulatory-compliance/fair-lending/) - [Data Security and Privacy](https://www.upstart.com/lenders/regulatory-compliance/data-security-and-privacy/) - [Safety and Soundness](https://www.upstart.com/lenders/regulatory-compliance/safety-and-soundness/) - [Advocacy](https://www.upstart.com/lenders/regulatory-compliance/advocacy/) - Resources - [AI Lending Knowledge Hub](https://www.upstart.com/lenders/ai-lending-knowledge-hub/) - [Leaders in Lending Podcast](https://www.upstart.com/lenders/podcasts/) - [AI in Finance Services](https://www.upstart.com/ai-certification) - [Upstart Program Certification](https://www.upstart.com/lenders/lp-certification/) - [Contact](https://www.upstart.com/lenders/contact-us/) # Sample Banner A clear and bold header [Request Info](https://www.upstart.com/for-banks) ## On Demand Webinar with Customers Bank ![cb-logo-footer](https://info.upstart.com/hs-fs/hubfs/cb-logo-footer.png?width=300&height=55&name=cb-logo-footer.png "cb-logo-footer") # One Year Later: AI Underwriting & Consumer Lending Performance During the Pandemic ## How Customers Bank has been growing their consumer loan portfolio while managing risk appropriately during the pandemic. ![SamSidhu](https://info.upstart.com/hs-fs/hubfs/SamSidhu_EmailHeadshot-1.png?width=200&height=200&name=SamSidhu_EmailHeadshot-1.png "SamSidhu") ![cb-logo](https://info.upstart.com/hs-fs/hubfs/cb-logo.png?width=278&height=51&name=cb-logo.png "cb-logo") ## GUEST SPEAKER ## Sam Sidhu Samvir (“Sam”) Sidhu is currently Vice Chairman and Chief Operating Officer of Customers Bank and will become President and CEO effective July 1, 2021. Sam Sidhu served as a Board Member of Customers Bank for eight years prior to joining the bank’s executive management team. Sam Sidhu was the founder and chief executive of Megalith Financial Corp. LLC, a NYSE-listed financial technology-based special purpose acquisition company. Prior to launching Megalith, Sam worked at Providence Equity Partners and Goldman Sachs. He earned an MBA from Harvard Business School and a B.S. from the University of Pennsylvania’s Wharton School.  Under Sam’s leadership, Customers Bank partnered with several leading fintechs to establish a hybrid banking model that enabled the bank to become one of the nation’s must successful lender to small businesses through the Small Business Administration’s Payroll Protection Program (PPP) – funding more than 400,000 loans with a total value over $10 billion.  Sam is retooling the bank’s nationwide digital presence to deliver consumer and commercial banking services through advanced technology platforms backed by the personal service of professional bankers.  Upstart is one of Customers Bank’s key technology platform partners. ## ABOUT ## Customers Bank Customers Bank, a subsidiary of Customers Bancorp, Inc., a bank holding company, is a full-service bank with $18.8 billion in assets as of March 31, 2021. A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender that provides a range of banking and lending services to small and medium-sized businesses, professionals, individuals and families. Services and products are available wherever permitted by law through mobile-first apps, online portals, and a network of offices and branches. Consumer services include personal loans, checking and savings accounts, and CDs and IRAs. Customers Bancorp, Inc.’s voting common shares are listed on the New York Stock Exchange under the symbol CUBI. More at [www.customersbank.com](https://urldefense.com/v3/__http://www.customersbank.com__;!!NsupD1d6!BV06y-VG2N7B7qH1SvNcyYeubVbl5xAw3OFSgTktfcGjQyx2mUAM6L7xsgjSAtVbFQ$)         ## Key Takeaways 1. Customers Bank partnered with Upstart to expand their consumer loan business and find more creditworthy borrowers. 2. During the pandemic, Customers Bank saw peak impairment rates less than half of the industry average during the pandemic for personal loans originated with Upstart. 3. With the stability of the portfolio even throughout the pandemic, Customers Bank is now originating upwards of $100M in unsecured personal loans per month with Upstart. 4. Upstart loans have out-performed the industry during the pandemic: a lower fraction of loans have become impaired, and a higher fraction of impaired loans have recovered. 5. By leveraging other fintech partnerships and applying its fintech/traditional bank hybrid model to service small businesses, Customers Bank was one of America’s top Paycheck Protection Program (PPP) lenders participating in nearly 400,000 loans worth ~$11 billion. ## Notable Quotes ### “Fintech partnerships allow us to advance into new markets and new channels faster than we would otherwise be able to ourselves.” ### "When we entered into the digital personal loan business, we felt that we would be disproportionately paid for the risk. Once the pandemic hit, we started to say, this is the opportunity to prove everyone wrong.” ### "Our focus on change management will help us increase and lean into our consumer loan portfolio and build and overall strong relationship with our customers.” - [ABOUT](https://www.upstart.com/about) - [Careers](https://www.upstart.com/careers) - [Press](https://www.upstart.com/press) - [Help Center](https://www.upstart.com/helpcenter) - [Legal](https://www.upstart.com/legal) - [Privacy Policy](https://www.upstart.com/privacy_policy) - [Accessibility](https://www.upstart.com/accessibility_statement) - [Blog](https://www.upstart.com/blog) - [Affiliates](https://www.upstart.com/affiliates) - [Investor Relations](https://ir.upstart.com/) Upstart NMLS No. 936133. 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